Top Trends Shaping Customer Experience in Today’s Digital Age

Customer experience is quickly becoming a business’s competitive differentiator.  Contact centers play a critical role in this effort and must evolve their customer engagement strategies to meet the needs of today’s digital-first consumer.  However, many still struggle on where to begin, and even more are challenged with how to unify their digital experiences.  To help shed light on this topic, LiveVox surveyed 650+ customer service contact center leaders to uncover the latest trends and challenges to driving customer engagement success in today’s digital environment.  

Join our upcoming webinar to learn the results of this survey, as well as best practices to providing a cohesive customer journey across all channels.  Key topics covered on the webinar will include:

• Most popular engagement channels to invest in
• Challenges to optimizing the customer journey
• How to drive AI strategies while improving the human touch
• Why closing the cross-channel gap is critical to increasing customer satisfaction